You will land on the Services page once you login to Rapid Space Panel. First go to your project by clicking on Project on the left side bar.

Once you are in your project, click on Add request.

You will be directed to a new ticket creation dialogue where you can choose the type of ticket as showing in the screenshot, and fill in the subject and message as well. 

Once all fields are filled, click on Proceed to confirm creation.

A message (in green background) will pop up to notify you that this new ticket is created. 

Refresh this page, you will see your initial message in listed under the ticket view. The status of the Ticket is Submitted. You can click Add Event to add more message to this ticket, if anyone from Rapid.Space team replied you, his/her message will be displayed under this ticket view as well. All communication history concerning this ticket between you and Rapid.Space team will be listed here. 

Once the problem is solved, Rapid.Space Team will close this ticket.

We will reply to your ticket as soon as possible. Once we reply, you will need to refresh the page to see our reply. To find your ticket again, you can go to your project, then click click Support Requests.